You can reach us through

Email: info@urbantrendz.vip

Phone: +491630381327

Response time: Within 24 hours on business days (Monday–Friday, excluding German public holidays)

Delivery to Germany takes 5–14 business days total (processing + shipping). EU delivery takes 6–16 business days. See our full Shipping Policy for details.

Yes. You will receive a tracking link via email within 2 business days after your order ships.

Currently, we only ship to Germany and other EU countries.

You have 14 days after receiving your item to request a return. Items must be unworn with tags attached. See our Refund Policy for full details.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Estimated return shipping within Germany is €5–€15.

Once we receive and inspect your return, refunds are processed within 5–10 business days.

All product pages include a size chart. If you need specific measurements, email us with the product name and your height/weight for a recommendation.

Sizing varies by style. We recommend checking the size chart on each product page and reading the product description for fit notes (e.g., "oversized" or "regular fit").